Refund Policy
Last Updated: 24 September 2025
A. Baharuddin Travel & Tours Sdn. Bhd.
Please read this policy carefully before making any bookings.
Refund Policy
1. No Customer-Initiated Refunds
All bookings made through our website are non-refundable.
- Once payment is made, customers are not eligible to request refunds, cancellations, or changes, unless otherwise stated in the package details.
2. Company-Initiated Refunds
Refunds will only be issued by A. Baharuddin Travel & Tours Sdn. Bhd. at our discretion in the following situations:
- A service provider (such as airline, hotel, or tour operator) cancels or fails to deliver the confirmed service.
- A. Baharuddin Travel & Tours Sdn. Bhd. is unable to provide the booked service due to unforeseen circumstances.
3. Refund Process
- In eligible cases, refunds will be initiated by A. Baharuddin Travel & Tours Sdn. Bhd. directly—customers cannot initiate refund requests.
- Refunds may take 7–14 business days to process, depending on your payment method and financial institution.
4. Contact
Note: Some third-party suppliers may have their own separate policies. Where applicable, we will follow the supplier’s policy and only issue refunds when we receive funds back from them.